Pay your rent

Whether it’s paying your rent and service charges or rent arrears, we want to make the process really simple and easy. That’s why there are lots of ways to pay, you just have to pick which one is right for you.

As you will know, rent and charges are paid in advance and it’s really important you pay on time.

How can I pay?

The simplest way to pay

Direct Debit – pay automatically and choose when the money comes out of your account. Talk to your support worker to arrange a direct debit

Pay with a debit or credit card

• By phone – call us on 07939 275434 and we can advice you.
• In person – Talk to us and we can talk through your options.

What if I’m on Housing Benefit or Universal Credit?

If you are unsure what you are entitled to then contact us. We can check if you are eligible, help you make a claim and process it quickly. It’s up to you to make sure that your claim is accurate, with all the relevant documents and you are responsible for any debt that builds up in the meantime.

If you receive Housing Benefit then you can ask your local authority to pay us directly which may cover all or part of your rent.

If you’ve moved over to Universal Credit, you will now get a monthly payment direct to you. It will include any help you get towards your housing costs.

Whether Universal Credit covers all or part of your charges, you must pay your full charge to us and you need to arrange payments to us directly. We suggest setting up a Direct Debit payment to us for the day your Universal Credit payment arrives in your account. That way you don’t need to remember to pay or worry about how much you have left for other things.